OZTRAIL FAMILY 10 Person (3 ROOM) Dome Family Tent – Sleeps 10

Oztrail Family 10

 

 

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Ask a Question about this Product

Jeremy: Hi there! A timely email. First Camping trip very happy, second trip – not so happy. Windy night – a pole smashed and a significant tear in the fly sheet – all happening at about 5:00 am. I will send you some photos. Is there a warranty on the pieces that are now damaged? If not how can I replace them? Please advice…

Camping Central: Hi Jeremy, Thanks for your email. Sorry about the problem you had. Unfortunately pole breakage in these circumstances are not covered under warranty. Any damage caused by factors outside OZtrail control (in this instance caused by wind) are not covered under warranty. The good news is pole repair kits can be bought for around $20 which will give you a number of poles. Not sure if the guy ropes were in use, but it’s very important to make sure they are ALL being used.

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Warranty to OZtrail Tent

OZtrail tents are warranted for a period of two years from date of purchase. The manufacturer agrees during the warranty period to repair any manufacturing defects in the product or, at its option, replace the product with another product or an equivalent product without cost to the owner for material or labour.

This warranty is subject to the original proof of purchase and the products being used in accordance with the instruction manual.
 
Important: This tent is to be assembled once before going camping to ensure that all parts are present and to become familiar with the assembly of the tent.

This warranty does not cover defects due to modification, accident, damage caused by vandalism, rusting, acts of nature or any other event beyond the control of the manufacturer.  Nor does this warranty cover scratching, scuffing, natural breakdown of materials that occur inevitably with extended use including Ultra Violet light damage and exhausted zippers or other cosmetic damage that may result from normal wear and tear. In addition, defects resulting from intentional damage, negligence or unreasonable use will void this warranty.

If the product is defective within the terms of this warranty, OZtrail will repair or replace defective parts at no cost to the purchaser.  Please note the shipping charges to and from the OZtrail warehouse or original place of purchase are not covered under warranty and are the responsibility of the purchaser.  OZtrail reserves the right to make substitutions to warranty claims if parts are unavailable or obsolete.

Your product is valuable and should be insured against loss or damage. During strong winds and storms collapse the tent flat onto the ground and seek refuge in your vehicle. Damage caused by storms and strong winds is not covered by warranty.

This warranty does not cover incidental expenses including property damage.

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